Receptionist – Front Desk at Multidisciplinary Clinic

About the role

The Receptionist will be the first point of contact for patients and visitors at Joint Space Polyclinic, ensuring a welcoming and efficient front‑desk experience in a multidisciplinary medical environment.

Key responsibilities

• Greet patients and visitors, answer phone calls, WhatsApp messages and emails professionally.
• Schedule, confirm, reschedule and coordinate appointments, managing practitioners' diaries.
• Ensure patients arrive on time and handle any appointment conflicts calmly.
• Assist patients with completing forms and documentation accurately.
• Maintain a clean, organised and calm reception area.
• Process billing, payments, insurance claims and invoices using the clinic’s medical software.
• Handle insurance enquiries and liaise with insurers as needed.
• Perform general administrative tasks such as scanning, filing, printing and photocopying.
• Provide compassionate support to distressed patients and resolve appointment issues.
• Assist with equipment sterilisation and cleaning.
• Monitor, order and maintain stationery and clinical supplies.
• Coordinate staff meetings, practitioner schedules and other administrative activities.
• Maintain strict confidentiality of patient and business information.
• Liaise with hospitals, radiologists, laboratories, specialists and other external stakeholders.
• Create, update and analyse Excel spreadsheets and administrative trackers to support operations.
• Identify opportunities to improve administrative processes and enhance efficiency.

Required profile

• Secondary school graduate or equivalent.
• Advanced proficiency in Microsoft Office.

Required skills

• Microsoft Office
• Excel