Reservation Agent

About the role

We are looking for a highly organized, guest‑focused Reservation Agent to join Bâoli Dubai, a vibrant restaurant and nightlife venue. The role involves managing all reservation channels, ensuring accurate guest information, and supporting a seamless dining experience for our patrons.

Key responsibilities

• Handle restaurant reservations received via phone, email, WhatsApp and the SevenRooms platform.
• Maintain up‑to‑date guest profiles, booking details and table allocations.
• Respond to guest inquiries promptly and professionally.
• Work closely with hostesses and the management team to optimise seating plans and guest flow.
• Uphold brand standards and deliver exceptional service at every touchpoint.
• Assist in maximising cover counts while preserving a high‑quality guest experience.

Required profile

• Previous experience in restaurant reservations, hostessing, guest relations or a similar front‑office role within an upscale or luxury dining environment.
• Strong communication and interpersonal skills, with fluency in English; additional languages are a plus.
• Excellent attention to detail and the ability to multitask in a fast‑paced setting.

Required skills

• Proficiency with reservation management systems such as SevenRooms or OpenTable.