Sales Support Officer – UAE Nationals Only

About the role

The Sales Support Officer provides essential administrative and customer‑service assistance to the sales function, ensuring smooth day‑to‑day operations. This role maintains accurate customer and sales data, processes transactions, handles inquiries, and prepares reports to support high‑quality service and efficient sales processes.

Key responsibilities

• Respond to customer inquiries about Etihad products and services promptly and professionally.
• Process sales transactions and keep precise sales records in line with company policies.
• Update and maintain customer master data within internal systems.
• Manage promotional, pricing, and sales information to ensure accuracy.
• Process sales orders, applying correct products, pricing, and discount levels.
• Prepare and distribute regular sales and operational reports.
• Provide sales teams with relevant customer and transaction data for effective account management.
• Ensure compliance, accuracy, and efficiency across all sales support activities.

Required profile

• Minimum High School Certificate; higher qualifications (Vocational Certificate, Bachelor’s or Master’s) are advantageous.
• Previous experience in customer service, sales support, administration, ticketing, or related fields preferred.
• Experience with customer records, data entry, or transaction processing is a plus.
• Strong attention to detail, organizational skills, and ability to manage multiple priorities.
• UAE nationals only.

Required skills

• Microsoft Excel
• Microsoft Office