Senior Business Analyst Operations Transformation

About the role

The Senior Business Analyst will support the Operations Division in delivering the Guest Disruption Recovery Programme. You will analyse business processes, operational data and stakeholder requirements, translating them into clear specifications and process designs to improve guest recovery during irregular operations.

Key responsibilities

• Elicit, analyse and document business requirements from Operations stakeholders, ensuring alignment with programme objectives.
• Map current‑state and future‑state processes, identifying gaps, inefficiencies and optimisation opportunities.
• Apply Lean and continuous‑improvement principles to enhance operational workflows and decision‑making.
• Support system implementation, testing, UAT and change‑readiness activities.
• Develop business cases, options analysis, benefits tracking and impact assessments.
• Maintain comprehensive programme documentation, including requirements logs, process maps and risk registers.

Required profile

• Bachelor’s degree in Business Administration, Information Systems, Engineering, Aviation Management or related field.
• Minimum 4–5 years of experience in business analysis, process management, operations or transformation, preferably in airline or time‑critical environments.
• Proven experience documenting requirements, process flows, functional specifications and supporting workshops.
• Strong analytical, problem‑solving and stakeholder‑management capabilities.

Required skills

• PowerPoint
• Visio
• Power BI
• JIRA
• Confluence
• Microsoft Excel