Senior Guest Relations Executive – Rooms

About the role

We are seeking a Senior Guest Relations Executive – Rooms to join the Madinat Jumeirah Resort team. In this senior position you will lead the guest services team, ensuring every guest receives a warm, personalised welcome and an unforgettable experience throughout their stay.

Key responsibilities

• Deliver a warm and memorable welcome to every guest, including VIPs and special occasions.
• Oversee daily guest relations operations, supervising, coaching and mentoring the guest services team to uphold luxury service standards.
• Coordinate dining reservations, special requests and guest inquiries, providing expert recommendations on signature dishes, beverage pairings, restaurant concepts and local attractions.
• Handle guest feedback, escalated concerns and complex service situations with professionalism, resolving issues promptly.
• Build and maintain strong relationships with repeat and VIP guests by anticipating needs and remembering preferences.

Required profile

• Diploma or degree in Hospitality Management or related field.
• Fluency in English and an additional language, preferably Russian.
• Strong knowledge of the Micros property management system.

Required skills

• Micros PMS