Senior Officer – IT Support Specialist
TALENTMATE · Doubaï
وصف الوظيفة
About the role
We are looking for a Senior Officer – IT Support Specialist to join the Information Technology department of Jumeirah Zabeel Saray, a luxury resort on Palm Jumeirah, Dubai. The role provides technical support to back‑of‑house staff and hotel guests across all areas of the property.
Key responsibilities
- Manage incidents and service requests received via multiple channels, ensuring timely resolution for both staff and guests.
- Document case details accurately to facilitate knowledge sharing and reporting.
- Develop work‑arounds and solutions using problem‑solving techniques to restore services quickly.
- Allocate unresolved cases to appropriate teams and keep users informed of actions taken.
- Deploy PCs and laptops on the Jumeirah network, adhering to IT standards and proactively resolving faults.
- Perform user account management, including creation and password resets for all business applications.
- Handle software deployments and support applications on iPads, iPods, digital signage, Micros POS, Opera front‑office, and Wi‑Fi setups across the hotel, villas, beach and conference areas.
Required profile
- Proven experience in IT support within a hospitality environment.
- Strong problem‑solving abilities and capacity to work under pressure.
- Excellent communication skills to interact with staff and guests.
Required skills
- Incident management
- Service request handling
- PC and laptop deployment
- User account management
- Software deployment
- iPad and iPod support
- Digital signage applications
- Micros POS system
- Opera front‑office system
- Wi‑Fi configuration
- IT standards compliance
- Troubleshooting
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TALENTMATE
Doubaï