Senior Service Examiner

About the role

The Senior Service Examiner leads Otis service teams in Dubai, overseeing preventive maintenance, repairs and modernization projects for elevators and escalators. The role ensures operational efficiency, safety compliance and timely resolution of client escalations.

Key responsibilities

• Perform preventive maintenance, cleaning and contractual works on assigned units according to the route chart.
• Execute planned and unplanned adjustments and repairs for Otis products within the designated area.
• Respond to equipment call‑backs, conduct fault finding and return equipment to service.
• Identify and report abnormalities, missing components and safety concerns, and generate upselling opportunities.
• Coordinate with Otis Line Operators to meet service level agreements for call‑backs.
• Complete timesheets, log cards, JHA, OSA and SVR documentation promptly.
• Conduct safety audits at client sites and ensure compliance with OTIS safe working procedures.
• Support junior colleagues, provide on‑the‑job training and act as a technical mentor.
• Report accidents, near‑misses and unsafe conditions to maintain a safe work environment.

Required profile

• Minimum 10 years of experience in service/maintenance within the vertical transportation industry.
• At least 8 years in progressively responsible positions.
• Diploma in engineering or equivalent qualification related to elevators.

Required skills

• Elevator preventive maintenance
• Mechanical troubleshooting and repair of vertical transportation equipment
• Safety audit and compliance procedures
• Use of maintenance documentation (timesheets, log cards, JHA, OSA, SVR)
• Call‑back handling and fault diagnosis