Analyst, Franchise Innovation

About the role

The Analyst, Franchise Innovation will support the development, promotion and execution of Mastercard Franchise solutions across the EEMEA region, ensuring compliance with Mastercard standards while driving growth for customers.

Key responsibilities

• Support promotion and adoption of Mastercard Franchise solutions with customers across EEMEA.
• Assist in customer engagements by presenting Franchise programs, standards and value propositions.
• Develop internal and customer‑facing presentations, reports and supporting materials.
• Analyze transaction data to identify trends, opportunities, risks and areas requiring attention.
• Support onboarding and enablement of new Service Providers and other ecosystem participants.
• Assist in managing Franchise Innovation initiatives, tracking milestones and deliverables.
• Support process improvements, automation initiatives and operational excellence projects.

Required profile

• Preferred experience in payments, banking, fintech, customer onboarding or related fields.
• Knowledge of card payments, merchant acquiring, e‑commerce or payment network operations is a plus.
• Experience with customers, data analysis, reporting and business insights is desirable.
• Strong analytical and problem‑solving abilities with attention to detail.
• Excellent communication and presentation skills for both business and technical audiences.
• Ability to work effectively in a cross‑functional, multicultural environment.

Required skills

• Proficiency in Microsoft Excel
• Proficiency in Microsoft PowerPoint
• Proficiency in Microsoft Word