Arabic Speaking Executive - Cargo Service

About the role

Apt Resources is looking for an Arabic Speaking Executive to join an air cargo customer service team in the UAE. The role focuses on handling client interactions, supporting cargo operations and ensuring smooth coordination between customers, internal teams and airline partners.

Key responsibilities

• Handle inbound and outbound customer service calls related to air cargo operations.
• Provide accurate information on shipment status, bookings, schedules and documentation.
• Coordinate with operations, airline partners and logistics teams.
• Resolve customer queries and complaints promptly and professionally.
• Maintain accurate records of customer interactions in internal systems.
• Ensure adherence to operational procedures and service standards.
• Support shift‑based operational requirements.

Required profile

• Fluency in Arabic and English (mandatory).
• 1–3 years of experience in customer service or call‑center operations.
• Experience in air cargo, airline, logistics, freight forwarding or aviation preferred.
• Strong communication and customer handling abilities.
• Ability to work in a fast‑paced, shift‑based environment.
• Good problem‑solving skills and attention to detail.
• Customer‑first mindset with a professional attitude.
• Must be based in the UAE.

Required skills

• Cargo/airline systems
• CRM tools

What we offer

• Competitive salary (AED 5,000 per month)