Assistant Director of Front Office

About the role

We are seeking an Assistant Director of Front Office to lead all front‑office functions at our hotel in Business Bay, Dubai. Reporting to the Front Office Manager, you will oversee the bell staff, switchboard, guest services, front desk and retail operations, ensuring seamless guest arrivals, departures and overall satisfaction.

Key responsibilities

• Supervise and coach the front‑office team, including bell staff, switchboard operators and front‑desk agents.
• Manage daily guest‑service operations, ensuring high standards of service and adherence to brand procedures.
• Control departmental expenses, monitor budgets and drive financial performance.
• Coordinate staffing levels to meet operational and guest‑service needs.
• Conduct regular department meetings, communicate goals and monitor performance against targets.
• Collaborate with the Rooms division to align front‑office activities with overall property objectives.

Required profile

• High school diploma or GED with at least 4 years of guest‑service or front‑desk experience, **or** a 2‑year degree in Hotel Management, Hospitality, Business Administration with 2 years of relevant experience.
• Proven ability to lead and motivate a diverse team.
• Strong financial acumen and decision‑making skills.
• Excellent communication and interpersonal skills.

Required skills

What we offer

• Competitive salary package.
• Opportunities for professional development within a leading hospitality brand.
• Dynamic work environment in a prime Dubai location.