Assistant Front Office Manager

About the role

The Assistant Front Office Manager supports the Front Office team in delivering seamless guest experiences at a busy hotel in Abu Dhabi. This entry‑level management position oversees daily shift operations, assists with financial and administrative duties, and ensures both guest and employee satisfaction.

Key responsibilities

• Support the Front Desk Manager by leading and coaching the Bell/Door staff, Switchboard, and Guest Services teams during each shift.
• Monitor and maintain service standards, handling guest complaints and resolving conflicts promptly.
• Supervise staffing levels to meet operational needs while adhering to budgetary targets.
• Assist with daily financial tasks, including credit policy compliance and same‑day selling procedures to maximize room revenue.
• Ensure smooth handover of duties during manager absences and act as the point of contact for employee questions.
• Participate in department meetings, communicate performance expectations, and contribute to goal‑setting for the Front Office.

Required profile

• Entry‑level management experience or strong background in hotel front office operations.
• Excellent interpersonal and communication skills with the ability to lead, motivate, and coach staff.
• High integrity, honesty, and a customer‑focused mindset.
• Strong problem‑solving abilities and capacity to work under pressure.
• Ability to understand and support financial objectives of the property.

Required skills