Assistant Front Office Manager

About the role

The Assistant Front Office Manager supports the Front Office team at Anantara The Palm Dubai Resort, ensuring seamless guest experiences and operational excellence. This role combines budgeting, training, and day‑to‑day supervision to uphold the brand’s high standards of hospitality.

Key responsibilities

• Assist in preparing the Front Office budget and monitoring financial performance.
• Plan, deliver, and evaluate training programmes for all Front Office staff, covering both IT systems and guest‑service procedures.
• Maintain full knowledge of the Property Management System (PMS) and Call Centre software.
• Supervise departmental team members and facilities, ensuring adherence to Standard Operating Procedures.
• Drive sales, promotional programmes and upselling initiatives across the property.
• Monitor daily arrivals, VIP and special requests, coordinating with housekeeping, room service and guest relations.
• Foster a motivational work environment through coaching, counseling and performance feedback.
• Conduct regular room and floor inspections, manage engineering and housekeeping requests, and ensure quality standards.
• Support local tour operators and travel agencies with accurate hotel information.

Required profile

• Proven experience in front office operations within a luxury hotel environment.
• Strong leadership and people‑development skills.
• Excellent organisational abilities and attention to detail.
• Customer‑focused mindset with a drive for guest satisfaction.

Required skills

• Property Management System (PMS) proficiency.
• Call Centre software expertise.
• General IT systems competency.

What we offer

• Opportunity to work in a world‑class luxury resort.
• Professional development and training programmes.
• Dynamic, multicultural team environment.