Assistant Front Office Manager

About the role

The Assistant Front Office Manager supports daily operations of the Front Office at a luxury beachfront resort, ensuring a warm arrival experience and maintaining high service standards.

Key responsibilities

• Support the Front Office Manager in overseeing daily operations and smooth shift transitions.
• Lead and coach Front Office staff to deliver personalised guest service.
• Handle guest feedback, resolve issues and act as Manager on Duty when required.
• Supervise shift staffing, allocate responsibilities and ensure coverage.
• Collaborate with Housekeeping, Reservations, Concierge and other departments for seamless guest experiences.

Required profile

• Previous Front Office or Guest Services experience in a luxury hotel or resort.
• Assistant management experience with strong knowledge of Front Office operations.
• Excellent problem‑solving, decision‑making and guest recovery skills.
• Fluent English; additional languages are a plus.
• Flexibility to work shifts, weekends and public holidays.

What we offer

• Competitive salary with performance rewards.
• Full uniform, generous room discounts and extensive training.
• Inclusive culture promoting wellbeing and professional growth.