Assistant Housekeeping Manager

About the role

Accor is looking for an Assistant Housekeeping Manager in Dubai to assist in managing daily housekeeping operations. The role works closely with the Housekeeping Manager or Director of Housekeeping and covers room inspections, staff supervision, VIP arrivals and guest service.

Key responsibilities

• Assist in managing daily housekeeping operations, including room inspections of guest rooms and for VIP arrivals.
• Collaborate with the Housekeeping Manager or Director of Housekeeping to develop and implement cleaning schedules and procedures.
• Supervise and train housekeeping staff, ensuring adherence to hotel standards and safety protocols.
• Manage VIP arrivals and special requests, coordinating with the Front Office or other departments.
• Monitor and control inventory of cleaning supplies, linens and guest amenities.
• Implement and oversee maintenance and repair programs of guest rooms.
• Assist in budget preparation and cost control measures.
• Respond promptly to guest inquiries and concerns, maintaining a high level of customer service.
• Stay informed about industry trends and innovative cleaning techniques.
• Ensure adherence to international hygiene and cleanliness standards in all areas (Front and Heart of the House).
• Prepare the duty roster for housekeeping employees.

Required profile

• Diploma in Hotel Management or equivalent certification.
• 2-3 years of experience in a similar role within the hospitality industry in a 4-5 star hotel.
• Product knowledge of all hotel facilities and familiarity with inventory management and budgeting processes.
• Knowledge of floral decoration, materials, fabrics and flooring.
• Physical stamina to work across various hotel areas and flexibility to work different shifts, including weekends and holidays.

Required skills

• Strong proficiency in Microsoft Office, particularly Excel and Word.
• Excellent knowledge of hotel standards, business practices and housekeeping operations.
• Leadership, team management, communication and interpersonal skills in English.
• Proven experience in staff training and development.
• Problem-solving, decision-making, attention to detail and ability to multitask in a fast-paced environment.

What we offer

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through the Academies.
• Opportunities to develop your talent and grow within the property and across the world.
• Corporate Social Responsibility activities such as Planet 21.