Assistant Operations Manager – Rentals & Delivery

About the role

The Assistant Operations Manager will support the Operations Manager in overseeing daily activities across the Rent a Car and Delivery Services divisions. This role ensures smooth coordination of staff, fleet, customer service and compliance with company and UAE regulations.

Key responsibilities

• Assist in managing daily operations of both Rent a Car and Delivery Services divisions.
• Supervise and coordinate Team Leaders, monitoring performance, productivity and operational targets.
• Oversee vehicle allocation, maintenance, bookings, deliveries, returns and related documentation.
• Handle customer complaints, operational issues, breakdowns and escalations.
• Prepare daily, weekly and monthly operational reports and KPI updates.

Required profile

• Bachelor’s degree or diploma in Business Administration, Operations, Logistics or a related field.
• 3–5 years of experience in rent‑a‑car, delivery, fleet management or a similar industry, preferably in the UAE.
• Strong leadership, problem‑solving and communication skills.
• Valid UAE driving licence and ability to work under pressure.

Required skills

• Proficiency with Microsoft Office.
• Experience using ERP, CRM and fleet‑management software.
• Familiarity with AI tools for operational optimisation.