Autonomous Vehicles Senior Specialist

About the role

Join Uber's Community Operations team in Dubai as a Senior Specialist, where you will tackle complex, non‑standard customer issues across riders, drivers, and merchants. This role blends empathy with precise problem‑solving in a fast‑moving, high‑volume environment.

Key responsibilities

• Navigate and resolve escalated, multi‑modal customer issues through tickets and phone interactions.
• Perform root‑cause analysis on recurring problems and present actionable insights to leadership.
• Identify emerging ticket patterns, unblock teams, and improve global support workflows.
• Collaborate cross‑functionally to remove blockers and build long‑term trust with the community.

Required profile

• Proficiency in Arabic (Egyptian dialect) and English, both written and verbal.
• At least 1 year of experience in a high‑volume retail, hospitality, or contact‑center environment handling multiple digital modalities.
• Ability to stay calm and resilient in emotionally charged or high‑pressure situations.
• Experience with stakeholder management and influencing internal teams.
• Strong systems‑thinking approach to identify workflow efficiency gaps.

Required skills

• Experience operating across phone, chat, and email communication channels.

What we offer

• Potential bonuses, equity, and a range of benefits.
• Office‑based collaboration with at least 50% on‑site presence.