Bellman - Fairmont Ajman

About the role

Fairmont Ajman, a 5-star beachfront hotel in Ajman, is looking for a Bellman to welcome guests on arrival and give them a personal sense of welcome. The role reports to the Bell Captain and covers guest arrival and departure, luggage handling, lobby presentation and coordination with the Front Office.

Key responsibilities

• Welcome arriving and departing guests warmly and professionally, and escort them to their rooms while explaining room features and hotel services.
• Assist guests with loading, unloading, transporting and storing luggage safely and efficiently, delivering it promptly to rooms or storage.
• Coordinate arrivals and departures with the Front Desk, Concierge, Valet and other departments, and support the Front Office during peak times, VIP movements and special events.
• Keep the lobby, entrance and luggage storage areas clean and well presented, maintain accurate luggage storage records and look after guest belongings with care and confidentiality.
• Respond quickly to guest requests and enquiries, and report concerns or complaints to the supervisor.
• Follow safety, security and compliance procedures, including reporting suspicious activity and handling luggage according to safety guidelines.
• Adhere to grooming standards, attend departmental briefings and training, and uphold the Fairmont values and brand standards.

Required profile

• Previous experience in a Bellman, Bell Attendant, Concierge or similar guest-facing hospitality role is preferred; luxury hotel experience is an advantage.
• High school diploma or equivalent preferred.
• Good command of English; additional languages are an advantage.
• Ability to stand and walk for long periods, handle luggage safely, and work shifts, weekends and public holidays.

Required skills

• Excellent guest service, communication and interpersonal skills.
• Strong attention to detail, respect for guest privacy and ability to stay calm during busy periods.
• Teamwork, reliability, flexibility and a proactive approach to anticipating guest needs.

What we offer

• Medical coverage as per company policy.
• Meals on duty.
• Discounted room rates through the Heartist card and discounts at restaurants and outlets.
• Learning opportunities and development programmes through the Academy.
• Career growth within the hotel and across Accor's global network.