Bellman – Guest Services at Luxury Resort

About the role

The Bellman provides front‑of‑house support to ensure every guest experience is seamless and memorable at Anantara Mina Al Arab Ras Al Khaimah Resort, a luxury beachfront property in the UAE.

Key responsibilities

• Anticipate guest needs, respond to inquiries, and manage the Bell service desk efficiently.
• Maintain comprehensive knowledge of hotel products, room types, rates, F&B outlets, spa, and promotions.
• Keep the lobby area clean, tidy, and welcoming at all times.
• Greet guests warmly, assist with luggage, and provide secure luggage storage.
• Coordinate delivery of messages, parcels, and special items to guest rooms.
• Support transportation arrangements, including taxis, private vehicles, and limousines.
• Assist other hotel departments as required and complete shift checklist duties.

Required profile

• Previous experience in a 5‑star hospitality environment.
• Excellent communication and interpersonal skills in English; additional languages are a plus.
• Friendly, courteous appearance with a professional demeanor.
• Physically fit, able to lift and carry heavy luggage safely.
• Flexible availability for shifts, weekends, and holidays.
• Strong customer‑service orientation and teamwork mindset.

Required skills

What we offer

• Opportunity to work in a globally recognized luxury hotel brand.
• Dynamic, multicultural team environment.
• Career development within the Anantara hospitality network.