Billing Executive

About the role

Royal Khalifa City Hospital Abu Dhabi is hiring a Billing Executive. The role covers checking and compiling insurance claims before submission to payers, managing patient accounts, issuing invoices and collecting payments, and handling customer queries about bills.

Key responsibilities

• Check and compile insurance claims and submit them to payers and insurance companies using coded data.
• Manage account balances to identify outstanding debts or inconsistencies.
• Collect information needed to calculate bills receivable (order amounts, discount rates, etc.).
• Verify data entered into the accounting system so that final bills are accurate.
• Issue invoices and bills and send them to customers by mail, e-mail and other channels.
• Issue customer account statements periodically or as needed.
• Receive payments by cash, online payment and other methods, and check their credibility.
• Send payment reminders and contact customers when assigned.
• Update accounting records with new payments, balances and customer information.
• Answer customer questions and handle complaints about bills.
• Finalize bills after verification with coders and submit them to the DOH as required.
• For pharmacy claims, check transactions against TPA/payer, member ID, card validity, coverage, approvals, LPO, insurance plan and refunds.
• Prepare monthly reports on request and maintain discount forms with other departments.
• Prepare cash cost estimates and perform other duties assigned by the HOD.
• Comply with OSH and infection control policies, attend training and use personal protective equipment.

Required profile

• Bachelor's degree in Commerce, Business Administration or another field; paramedical or coding knowledge is an advantage.
• Minimum two years of experience.
• Knowledge of cash billing procedures.
• Extreme organizational skills.
• Communication and interpersonal skills with colleagues, supervisors and customers.

Required skills

• Computer literacy and knowledge of related software applications.
• MS Office: Word, Excel and PowerPoint.