Branch Manager

About the role

The Branch Manager will lead a bank branch in Dubai, driving performance to meet financial targets while ensuring high‑quality service delivery. This role combines operational oversight, staff development, risk management, and promotion of digital banking solutions.

Key responsibilities

• Drive branch performance to achieve financial targets through effective sales and service delivery.
• Coach, develop and motivate staff, ensuring compliance with policies, controls and performance standards.
• Identify operational gaps, implement corrective actions and maintain business continuity during incidents.
• Monitor Quality Management System reports, KPIs and regulatory compliance (KYC, AML, SOPs).
• Promote digital banking adoption and assist customers with digital channels.
• Oversee risk and control activities, including internal audits, KRIs, error logs and incident reporting.
• Manage people‑related functions such as leave schedules, training, e‑learning compliance and team collaboration.

Required profile

• Proven experience in branch or retail banking management.
• Strong leadership and people‑management capabilities.
• Solid understanding of banking operations, risk, compliance and digital channels.
• Ability to analyze performance data and implement improvement plans.
• Excellent communication skills for internal coordination and customer interaction.

Required skills