Business Excellence Associate Principal

About the role

Fisher HR is recruiting a Business Excellence Associate Principal in Dubai. The role owns and administers the organization's KPI framework and its process library, acting as the mandatory governance gateway for procedures, process maps, work instructions and other controlled documents, while advising departments and building their capability.

Key responsibilities

• Own and administer the KPI framework, including definitions, calculation methods, data sources, targets, owners, reporting frequency and approval requirements.
• Coordinate the annual KPI-setting and target-cascading cycle so that corporate, departmental and individual measures align with strategy.
• Monitor KPI performance, validate results, analyse trends and variances, and prepare performance dashboards and management reports.
• Facilitate performance-review meetings and follow up on corrective actions, recovery plans and improvement opportunities.
• Act as the governance gateway for new, revised or updated procedures, process maps, work instructions, forms and controlled documents.
• Set standards, templates, naming conventions, metadata, version-control rules, review requirements and publication criteria.
• Review every submission for clarity, completeness, consistency, control design, efficiency, duplication and compliance, verify approvals and resolve review comments.
• Authorize releases into the Process Library and coordinate controlled publication in SharePoint, keeping only the current approved version available.
• Advise departmental process owners, benchmark best practices and build capability through guidance, workshops, awareness sessions, templates and coaching.

Required profile

• Minimum of 10 years of relevant experience in business excellence, performance management, quality management, process improvement or a related area.
• Bachelor's degree in Business Administration, Business Excellence, Quality Management, Industrial Engineering or a related field.
• Strong knowledge of KPI frameworks, performance measurement, process mapping, process governance and controlled documentation.
• Ability to analyse performance and process data, identify root causes and turn findings into practical improvements.
• Excellent written, verbal, facilitation and presentation skills; strong influencing, negotiation and change-management skills.
• Excellent project-management skills, including planning, implementation, benefits tracking and follow-up.
• Proficient in English; proficiency in Arabic preferred.
• Professional certification in business excellence, quality management, process improvement or performance management preferred.

Required skills

• Microsoft Office
• Performance dashboards, process-mapping tools or document-management systems
• Stakeholder management and cross-functional collaboration