Business Process Management Lead

About the role

Wasl, one of Dubai's largest real estate management companies, is hiring a Business Process Management (BPM) Lead in its Business Excellence department. The role manages and improves business processes across the organization, keeps the process architecture and repository, manages change requests, supports operational risk documentation and promotes the adoption of BPM tools and practices. It reports to the Head of Business Excellence.

Key responsibilities

• Define and maintain BPM policies, standards, modelling guidelines, templates and governance requirements.
• Work with process owners to align processes with organizational objectives and approved BPM standards.
• Maintain the process architecture, taxonomy and central repository in SAP Signavio or the approved BPM platform, updating it within 30 days of an approved change request.
• Manage process change requests, approvals, version control and documentation within agreed timelines.
• Lead the BPM adoption roadmap, including awareness sessions, user training, system updates and process reviews.
• Facilitate process mapping, analysis, redesign and improvement workshops with stakeholders.
• Identify process gaps, duplication, delays and control weaknesses, and document operational risks and controls for critical processes.
• Define process performance measures and benchmark priority processes against industry standards.
• Maintain the BPM service portfolio (modelling, training, repository support, audits, improvement initiatives) and prepare regular reports.
• Engage departments, subsidiaries and front-office teams, and support direct reports where assigned.

Required profile

• Bachelor's degree in Engineering, Business Management, Information Technology, Industrial Engineering or a related field.
• 5-7 years of experience in business process management, process modelling, process improvement, operational excellence or business transformation.
• Certification or formal training in BPMN standards.
• Hands-on experience with SAP Signavio or a similar BPM platform, and with process architectures, taxonomies and repositories.
• Experience facilitating process mapping, analysis, improvement and stakeholder workshops.
• Knowledge of process governance, operational risk documentation, process controls and change management.

Required skills

• Advanced proficiency in BPM standards, process architecture, BPMN modelling, SAP Signavio and process improvement.
• Intermediate skills in change and adoption management, risk documentation, impact assessment, benchmarking, stakeholder facilitation and training.