Butler

About the role

Kempinski is looking for a Butler in its Dubai hotel, within Rooms Division, Front Office and Guest Services. The Butler provides a range of personalised services to hotel guests, such as wake-up calls, newspaper delivery and shoeshine, with a friendly and caring manner in line with Kempinski's policies, procedures and LQA standards.

Key responsibilities

• Be available to assist guests so that their stay is pleasant and memorable.
• Coordinate with Room Service the delivery of fruits for VIP guests, prepare and replenish VIP fruit baskets daily until departure, and welcome VIPs outside their room on arrival.
• After check-in, introduce yourself to the guest, escort them to their room, explain room and hotel facilities and offer assistance for the rest of their stay.
• Coordinate luggage handling with the Concierge for arriving and departing guests, and occasionally check in arriving guests and check out departing guests.
• Answer guest requests and questions by telephone or in person, give or receive information and refer matters to the right people.
• Offer personalised wake-up calls with tea or coffee, and help with shoe shining, packing and unpacking luggage, and collecting and delivering laundry and dry cleaning.
• Stay informed about hotel promotions, VIP arrivals and upcoming events.
• Additional tasks may be added as needed.

Required profile

• 1 to 2 years of experience in Front Office, Food and Beverage or Housekeeping, preferably in an international five-star hotel.
• Ability to work and communicate in a multinational environment.
• Excellent spoken and written skills in the local language and in English; an additional language is beneficial.

Required skills

• Operational knowledge of Front Office, Food and Beverage or Housekeeping operations.
• Knowledge of VIP welcoming protocol.