CAFM Operator

About the role

Wasael Property Management is looking for a CAFM Operator in Abu Dhabi to lead the administration, data integrity and performance analysis of the CAFM platform across its operational sites. The role keeps maintenance, asset tracking and performance reporting processes digital and aligned with organisational goals, contract KPIs and statutory compliance.

Key responsibilities

• Create and manage on-demand orders and purchase orders (POs) in CAFM, as well as AMC work orders and POs.
• Record and update CAFM store status and inventory, and maintain records such as services provided and supplier lists.
• Log calls and jobs received, record requests, complaints and concerns raised on CAFM for the Line Manager's review, and coordinate with Facilities Managers, FM engineers and technicians on task status.
• Create purchase requisitions in the ERP system alongside CAFM POs, then update CAFM PO details to complete goods receipt and payment.
• Keep CAFM and ERP tasks up to date against PPM, reactive and corrective maintenance SLAs and KPIs.
• Support Operations staff with gate passes, annual leave applications, timesheets and correspondence; act as a point of contact for contractors' invoices, service reports and submittals.
• Administer the CAFM system, including asset registration, preventive maintenance scheduling and reactive work order tracking.
• Lead configuration and rollout of CAFM modules across hard, soft and specialized services, and develop reporting formats for dashboards and KPIs such as SLA adherence, backlog and technician productivity.
• Train FM staff, contractors and helpdesk personnel on CAFM workflows, and integrate CAFM with procurement, HR and inventory modules with IT and ERP teams.
• Run periodic data audits, support performance reviews, budgeting and service re-tendering, and perform other duties assigned by the Line Manager or Reporting Manager.

Required profile

• Minimum Bachelor's degree or diploma; relevant experience preferred.
• At least 2 years of CAFM/ERP experience and 2 years of admin experience.
• Experience in facility management is preferred.
• Arabic speaking is desirable.

Required skills

• MS Office
• CAFM (preferably FSI Concept Evolution)
• ERP systems
• Sound knowledge of facilities management and admin duties