Call Center Agent – Arabic Speakers – Immediate Joiner
TASC Outsourcing
وصف الوظيفة
About the role
We are looking for an Arabic‑speaking Call Center Agent to join our team immediately. The role focuses on handling and resolving customer complaints, acting as the primary contact for high‑priority issues, and ensuring high customer satisfaction.
Key responsibilities
- Handle and resolve customer complaints received from the call center.
- Act as the primary point of contact for high‑priority or sensitive customer issues.
- Investigate complaints thoroughly by coordinating with internal departments (sales, service, logistics, etc.).
- Ensure timely resolution of cases while maintaining high customer satisfaction levels.
- Maintain accurate records of escalations, actions taken, and resolutions in CRM systems.
- Monitor complaint trends and provide insights to improve processes and reduce repeat issues.
- Communicate professionally with customers, keeping them informed throughout the resolution process.
- Ensure all cases are handled in line with company policies and service standards.
- Support continuous improvement initiatives by identifying gaps in customer service processes.
Questions fréquentes
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اكتشف المزيد
الرواتب والأدلة وعمليات البحث في الإمارات العربية المتحدة.
الرواتب حسب المهنة
قدم طلبك في 30 ثانية
أدخل بريدك الإلكتروني للتقديم. سيتم إنشاء حساب تلقائياً.
بالمتابعة، أنت توافق على شروط الاستخدام.
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اطرحه هنا: ستصلك تفاصيل العرض كاملة عبر البريد الإلكتروني، فوراً.
عزز فرصك
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جاري تحليل سيرتك الذاتية...
TASC Outsourcing
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