Captain / Barista - Bonbon Café

About the role

The Lana, a Dorchester Collection hotel in Dubai, is hiring a Captain / Barista for its Bonbon Café restaurant. The post covers the day-to-day operation of the outlet, ensuring guests receive the best possible experience, and includes training and mentoring the waiters.

Key responsibilities

• Oversee the day-to-day operations of the restaurant and keep it in immaculate condition, with all service standards met by the team.
• Greet guests assigned to your area, present the menu and recommend and upsell items to maximise guest satisfaction.
• Train and mentor the waiters so they can serve guests excellently.
• Keep revenue targets and costs under control, including beverage cost and other expenses.
• Take part in a daily pre-service briefing and liaise with other departments on cleanliness, maintenance and presentation.
• Work with hostesses to optimise reservations and with the service team to ensure high-quality beverage preparation, presentation and inventory control.

Required profile

• Relevant professional certification or hotel school diploma.
• Experience in luxury hotels and restaurants in the Middle East.
• Strong communication skills, customer service ethic and a hands-on, detail-oriented approach.
• Comfortable communicating in English; Arabic, Italian, French, Spanish or German is highly desirable.

What we offer

• Competitive salary package.
• Development opportunities through the company's learning academy.
• Complimentary stays with breakfast in sister Dorchester Collection hotels and 50% off at their bars and restaurants.
• Meals on duty, private medical insurance, life insurance and a flight allowance every 24 months.
• Shared company accommodation, company transport to and from work, uniform and laundry.
• Service charge.