Care Coordinator

About the role

The Care Coordinator supports patients throughout their care journey within the assigned unit or program at Mediclinic City Hospital in Dubai. The role coordinates appointments and services, ensures timely follow-up, facilitates communication between patients and multidisciplinary teams and supports continuity of care. It also provides patients with information, guidance and non-clinical support in a culturally sensitive, confidential and patient-centred way.

Key responsibilities

• Patient navigation and appointment coordination
• Patient communication and response management
• Patient education, guidance and support
• Patient experience and care coordination
• Documentation and information management

Required profile

• High school diploma or equivalent and a formal accredited 6-month healthcare course, or a Diploma in Nursing or equivalent from an accredited institution in the home country
• At least 2 years of experience in healthcare or patient-facing administrative roles
• Experience in appointment coordination, patient interaction or front-line clinical/healthcare operations
• Experience supporting patients through appointments, investigations, procedures, follow-ups or other stages of a care pathway
• Experience coordinating with clinical and administrative stakeholders
• Desirable: certification or training in patient services, healthcare communication or care coordination; previous care coordination, patient navigation or patient services experience; experience with multi-channel patient communications and multidisciplinary teams

Required skills

• Basic Arabic and proficient written and spoken English
• Knowledge of patient safety standards
• Medical terminology and procedures
• Understanding of the Electronic Healthcare Record (EHR) and Revenue Cycle Management (RCM)
• Client service orientation, active listening, empathy and collaboration in a multidisciplinary environment