Case Management Officer

About the role

The Case Management Officer supports patients, families, and caregivers by addressing social, environmental, financial, and emotional challenges related to illness and care. The role works within the Amana Healthcare network, a leading long‑term and post‑acute care provider in the Middle East.

Key responsibilities

• Contact families/patients to arrange facility visits and meetings as directed by the Director of Case Management.
• Coordinate Patient Acquisition follow‑up and attend related meetings.
• Visit key stakeholder groups (Case Managers, Social Workers, government agencies) at least three times per week.
• Facilitate communication between Patient Acquisition Teams and referring organizations.
• Participate in recruitment and retention of patients through ongoing communication with families and partner organizations.
• Assist in discharge planning, ensuring best practice aligns with facility policies.

Required profile

• Bachelor’s degree in Social Work, Clinical field or related discipline.
• Prior experience in customer care, public relations, social or volunteer work.
• Case Management certification.