Catering Sales Manager

About the role

Aloft Abu Dhabi is looking for a Catering Sales Manager who will contract and close local catering and social business and turn it over quickly so that service can be delivered. The role achieves catering revenue goals by up-selling every opportunity, applies the brand's service strategy across the sales process and builds customer loyalty through service excellence.

Key responsibilities

• Manage sales for the hotel, including local corporate and social catering, and respond to incoming catering opportunities.
• Work with off-property sales channels such as the Sales Office, Area Sales and EST so that efforts are coordinated and not duplicative.
• Identify, qualify and solicit new catering business, understand the market and competitors, and close the best opportunities.
• Negotiate contracts and design, develop and sell creative catered events, up-selling packages and food and beverage.
• Manage catering sales revenue and operation budgets, provide forecasting reports and develop menus that drive sales.
• Handle the operational side of booked business: proposals, contracts and customer correspondence.
• Monitor guest issues arising from the sales process and channel them to property leadership or other stakeholders.
• Interact with sales, kitchen, vendors, competitors, the local community and other hotel departments to ensure guest satisfaction, and follow the company's customer service standards and the hotel's brand standards.
• Build relationships with operations and the target customer to offer solutions before and during events.

Required profile

• High school diploma or GED, with 2 years of experience in sales and marketing, guest services, front desk or a related profession.
• Or a 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management or a related major; no work experience required.