Chat Support Agent – Arabic Speakers (Dubai)

About the role

We are looking for a proactive Chat Support Agent fluent in Arabic to join our fast‑growing e‑commerce team in Dubai. You will be the first point of contact for customers across multiple digital channels, ensuring a smooth and satisfying experience.

Key responsibilities

• Respond to customer inquiries via email, live chat, WhatsApp, and social media promptly and professionally.
• Handle issues related to orders, deliveries, cancellations, returns, exchanges, and refunds.
• Provide accurate information on products, promotions, and company policies.
• Track and update cases using CRM or ticketing systems.
• Coordinate with logistics, warehouse, and internal teams to resolve problems efficiently.
• Escalate complex cases to the appropriate department.
• Monitor and reply to customer reviews and feedback.
• Meet KPIs such as response time, resolution time, and customer satisfaction.

Required profile

• Bachelor's degree or equivalent experience.
• 1–3 years of customer service experience, preferably in e‑commerce or retail.
• Excellent written English communication skills.
• Strong typing speed and multitasking ability.
• Ability to work in a fast‑paced environment handling multiple interactions.

Required skills

• Experience with CRM tools and ticketing systems.
• Proficiency in Microsoft Office (Excel, Word, Outlook).

What we offer

• Competitive salary ranging from AED 5,000 to AED 6,000 per month.
• 12‑month fixed‑term contract with the possibility of extension.
• Dynamic work environment in a leading e‑commerce company.