Client Services & Banking Executive

About the role

Dubizzle Group, which includes Bayut and Dubizzle, is hiring a Client Services and Banking Executive in Dubai. The role manages end-to-end documentation processes, ensuring timely collection, compliance and submission to financial institutions, and acts as the main link between the Sales department, banking partners and clients.

Key responsibilities

• Maintain proactive communication with banks, guide stakeholders through the application process and review submitted documents for completeness, accuracy and authenticity.
• Compile and organise application documents according to bank specifications and submit finalised applications while keeping a record.
• Keep clients informed throughout the application lifecycle, communicate outcomes such as approvals or rejections, and handle client inquiries promptly.
• Act as the primary contact between Sales, the internal evaluation team, banking partners and the client, and coordinate meetings to resolve bottlenecks.
• Help refine operational workflows, support the onboarding of new banking partners, and assist in process optimisation.
• Maintain accurate records of client interactions and submission status, perform routine bookkeeping for applications and transactions, and keep data correct in the CRM system.

Required profile

• Bachelor's degree or diploma in Business Administration, Operations Management, Finance or a related field.
• At least 2 years of experience in banking, auto-loan processing or a related role.
• Excellent written and spoken English, analytical thinking, organisation, attention to detail and a process-oriented mindset.

Required skills

• Experience with CRM, ERP and operational reporting tools.
• Familiarity with Microsoft Office/Sheets and CRM software such as Salesforce, HubSpot or Zoho.
• Knowledge of sales processes, customer lifecycle and service delivery frameworks.

What we offer

• A fast-paced, multicultural team with over 60 nationalities.
• Competitive tax-free salary.
• Comprehensive health insurance and annual air ticket allowance.
• Employee discounts at multiple vendors across the emirates.
• Learning and development opportunities.