Collection Officer – BNPL

About the role

We are seeking a Collection Officer specialized in Buy‑Now‑Pay‑Later (BNPL) to manage overdue accounts and ensure timely repayments in Abu Dhabi.

Key responsibilities

• Manage overdue BNPL accounts and follow up with customers for timely repayments.
• Contact customers via calls, SMS, email, and approved digital channels.
• Negotiate payment commitments and monitor promised payments.
• Maintain accurate collection records and communication logs.
• Prioritize accounts based on delinquency, risk, and recovery potential.
• Assist customers with payment‑related issues and coordinate with internal teams.
• Escalate high‑risk accounts, suspected fraud, and unresolved cases.
• Prepare collection reports and support payment reconciliation.
• Ensure collection activities comply with company policies and CBUAE requirements.

Required profile

• Bachelor’s degree in Finance, Accounting, Business or a related field.
• Minimum 2 years of BNPL or consumer finance collections experience.
• Strong communication, negotiation and customer‑handling abilities.
• Fluent in English; Arabic and/or Hindi is an advantage.
• High integrity, confidentiality and regulatory awareness.

Required skills

• Proficiency with CRM systems.
• Advanced Excel skills.

What we offer

• Competitive salary ranging from AED 8,000 to AED 10,000 per month.