Community Operations Coordinator

About the role

Wasl is looking for a Community Operations Coordinator within its Community Management department, reporting to the Manager or Senior Manager. The role supports the department's digital transformation agenda and operational effectiveness, coordinating enhancements and day-to-day operations of digital platforms such as the Wasl Community App, Wasl corporate ERP, RERA ERP (Mollak) and the Wasl CRM, while supporting cross-functional coordination and continuous improvement of community experience.

Key responsibilities

• Act as the central coordinator between Community Management and internal stakeholders (Community Operations, Customer Care, Finance, Procurement, AMSS, Marketing) for the Wasl Community App, ERPs, CRM and other digital platforms, coordinating system issues, enhancements, upgrades and feature requests.
• Monitor platform performance, usage, user feedback and key metrics to support higher digital adoption.
• Assist the Manager in mapping, drafting and improving processes and procedures, and identify opportunities to streamline and automate workflows across digital platforms.
• Develop and maintain process documentation, SOPs and checklists.
• Oversee community management activities related to RERA and Mollak, assign and follow up on jobs, legal cases and service charge requests, and keep accurate records of compliance activities, submissions and approvals.
• Liaise with Marketing on marketing and communication initiatives, including digital campaigns and community awareness programs.
• Support cost optimization through efficient use of systems, contracts and vendors, and help prepare and monitor the department budget.
• Foster collaboration between internal teams and external stakeholders (RERA, Mollak/ERES support, app developers, vendors, service providers, residents and owners), and prepare periodic reports and dashboards on process improvement, regulatory compliance, budget utilization and cost control.

Required profile

• Minimum of 3-5 years of experience in community management, operations coordination or a related digital-driven role.
• Bachelor's degree in Information Technology, Business Administration or a related field.
• Proven experience coordinating cross-functional teams including IT, Operations, Marketing and regulatory bodies.
• Desirable: experience in large-scale residential or mixed-use communities, familiarity with UAE real estate regulations and service charge frameworks, audit and inspection support, and customer engagement or CRM experience.

Required skills

• Hands-on experience with community platforms such as Mollak and similar systems.
• Working knowledge of ERP, CRM and community apps.
• Proficiency in MS Office and project management tools.
• Data analysis, reporting and stakeholder management.