Contact Center Agent (UAE Nationals)

About the role

An entry-level Contact Center Agent position in Abu Dhabi is open to UAE nationals with 0-1 years of experience. The role covers inbound and outbound calls, customer queries and complaints, in a dynamic team environment. Comprehensive training and career growth opportunities are offered.

Key responsibilities

• Answer inbound customer calls promptly and professionally
• Handle customer enquiries and provide accurate information
• Resolve customer issues efficiently and escalate when necessary
• Follow up on complaints to ensure customer satisfaction
• Document interactions and update the CRM system accurately
• Meet individual and team performance targets and KPIs
• Follow company policies, call scripts and quality standards
• Share best practices with colleagues, take part in training sessions and support ad-hoc tasks

Required profile

• UAE national with 0-1 years of customer service or contact center experience
• Fluent verbal communication in Arabic and English
• High school diploma or equivalent
• Willingness to work shifts, including weekends and public holidays

Required skills

• Basic technical proficiency with inbound and outbound calls
• Customer query resolution and complaint handling
• Problem-solving and time management
• Teamwork and flexibility

Preferred: prior contact center experience, multitasking, additional languages, CRM or call center software familiarity, and customer service certification.