Coordinating Doctor - Dubai Assistance Centre

About the role

International SOS, a global medical and travel assistance provider, is looking for an experienced Coordinating Doctor to join its Dubai Assistance Centre. You will provide medical oversight and case management support for patients and organisations across the Middle East, working in a 24/7 environment alongside Coordinating Nurses, Operations Coordinators, Medical Directors, healthcare providers, insurers, clients and patients.

Key responsibilities

• Provide medical oversight and direction for assistance cases, review medical information and patient conditions, and advise on hospitalization and ongoing care
• Maintain regular contact with treating physicians, patients, families, clients and insurers, and ensure effective handover of active cases between shifts
• Conduct telephone-based medical assessments and consultations, coordinate referrals and specialist care, and monitor patient progress
• Assess the need for medical evacuations and repatriations, choose the mode of transport (commercial flights, stretcher transfers, air ambulances, medical escorts), liaise with airlines on fitness-to-fly assessments, and act as a medical escort when required
• Prepare detailed medical reports and case summaries, keep accurate case records, and collaborate with client medical teams and insurers
• Support the identification and assessment of medical providers and facilities, take part in facility reviews and site surveys, and contribute to service improvement and clinical governance projects

Required profile

• Medical degree or equivalent
• Minimum 5 years of post-graduate clinical experience in Emergency Medicine, Intensive Care, Acute Medicine, General Practice or a related acute care specialty
• Valid ALS (Advanced Life Support) certification or equivalent
• Excellent written and verbal communication in English and Arabic
• Strong clinical assessment and decision-making, able to work under pressure in a 24/7 setting
• Preferred: experience in telemedicine, medical assistance, emergency response, travel medicine or insurance-related case management; exposure to aeromedical transport, evacuations or repatriations; knowledge of healthcare systems across the Middle East; additional languages

Working pattern

• Shift-based role covering day, night, weekends and public holidays
• Occasional travel for medical escort assignments, operational support or business continuity

What we offer

• Work within a globally recognized medical assistance organization
• Exposure to complex international medical cases in a collaborative, multicultural environment
• Professional development and continuing medical education support