Creative Operations Manager

About the role

The Creative Operations Manager will lead the operational engine behind Ounass' Creative department, driving scale, efficiency and workflow excellence. Working closely with the Head of Creative and Editorial, you will own end‑to‑end creative operations, from resourcing and workflow design to process improvement and AI‑driven automation.

Key responsibilities

• Design and implement creative workflows that support high‑volume production while maintaining brand standards.
• Manage resource planning, capacity forecasting and allocation across creative teams.
• Identify friction points and lead continuous improvement initiatives.
• Champion the adoption of AI tools and automation to accelerate content creation.
• Collaborate with Creative, Editorial, and technology teams to align processes with business goals.
• Track performance metrics and report on operational efficiency.
• Ensure compliance with brand guidelines and quality standards.

Required profile

• Proven experience leading creative operations or production in a fast‑paced e‑commerce or luxury fashion environment.
• Strong systems‑thinking mindset with ability to design and optimise end‑to‑end processes.
• Demonstrated track record of implementing workflow automation and AI solutions.
• Excellent stakeholder management and cross‑functional collaboration skills.
• Ability to work in a hybrid setting, balancing on‑site coordination in Dubai with remote collaboration.

Required skills