Crisis & Emergency Response Manager

About the role

The Crisis & Emergency Response Manager will provide strategic leadership for the company's Business Continuity, Crisis Management, and Emergency Response framework. The role ensures the organisation is prepared to mitigate risks, respond effectively to crises, and maintain or restore critical operations.

Key responsibilities

• Develop, implement and continuously improve Business Continuity, Crisis Management and Emergency Response frameworks, policies and plans in line with ISO 22301, ISO 22361 and UAE regulations (NCEMA).
• Benchmark resilience maturity against international standards and report preparedness to executive management and the audit & risk committee.
• Lead Business Impact Analyses, risk assessments and scenario analyses to identify critical processes, dependencies and recovery priorities.
• Establish governance, roles and accountabilities for continuity, crisis and incident management across the organisation.
• Maintain and test continuity, crisis, emergency response and communication plans.
• Activate and operate the Emergency Operations Centre (EOC) and coordinate response and recovery during incidents.
• Serve as the primary liaison with regulators, NCEMA, government authorities and external emergency services.
• Monitor effectiveness of arrangements, conduct post‑incident reviews and drive corrective actions.

Required profile

• Minimum 12 years of experience in business continuity, crisis management or emergency response.
• Proven ability to lead large‑scale resilience programmes and interact with senior executives and regulatory bodies.
• Strong analytical skills for impact analyses, risk assessments and scenario planning.

Required skills

• Emergency Preparedness
• Crisis Management
• Digital Technology and Systems
• ISO 22301
• Risk Management
• NCEMA