CRM Solution Architect

About the role

Avanade, Accenture's Microsoft consulting arm, is looking for a CRM Solution Architect in Dubai to lead the technical delivery of Microsoft Dynamics 365 Customer Engagement (Sales, Customer Service, Field Service, Marketing) and Power Platform solutions. You will own technical design end-to-end, set engineering standards, guide developers and deliver secure, scalable implementations aligned to Microsoft best practices and ALM/DevOps governance.

Key responsibilities

• Translate business requirements into technical designs across Dataverse, plugins, custom APIs, JavaScript, PCF controls and Azure integrations, and define non-functional requirements
• Produce architecture assets such as solution blueprints, integration contracts, data models and deployment topology
• Set coding standards, review pull requests, run static analysis and unit/integration tests, and mentor backend, frontend, integration and QA engineers
• Lead technical spikes and POCs, and coach developers on task breakdown, estimates and sprint execution
• Build Model-driven apps, Canvas apps, Power Automate flows and virtual tables, and implement CE extensibility (plugins, workflow activities, Dataverse Web API, Commanding & Ribbon Workbench, PCF)
• Use Copilot in Dynamics 365 and Copilot Studio responsibly
• Design integrations with Azure Functions, Logic Apps, Service Bus, Event Grid, API Management and webhooks, and own data migration, performance tuning and reconciliation
• Manage CI/CD pipelines in Azure DevOps, environment management, deployment automation, configuration management and feature toggles
• Drive test automation, code coverage and performance testing, and secure development practices including secrets management and conditional access
• Support presales (estimates, solution approach, demos), collaborate with functional leads, PMs and client architects, and coach developers on hiring, onboarding and skill uplift

Required profile

• 8-12+ years in the Microsoft stack, with 5+ years focused on Dynamics 365 CE/Dataverse and Power Platform
• Proven experience leading multi-sprint delivery as a Technical Lead across Sales, Customer Service and Field Service
• Excellent communication, able to lead technical workshops and defend architecture decisions
• Preferred: experience with Omnichannel, FSR resource scheduling, Marketing, Copilot Studio, AI Builder, performance tuning at scale, multi-cloud patterns and SAP/Oracle/legacy integrations

Required skills

• C#/.NET (plugins, custom APIs, XRM SDK), JavaScript/TypeScript (form scripting, command bar), PCF
• Dataverse schema design, security roles, teams and auditing
• Azure DevOps, Git, YAML pipelines, Test Plans
• Azure Functions, Logic Apps, API Management, Service Bus, Event Grid
• Preferred: Application Insights, Kusto/Log Analytics, Postman, Swagger/OpenAPI, SolutionPackager