Customer Care Executive

About the role

The Customer Care Executive manages client relationships, identifies customer needs and delivers appropriate solutions. Acting as the main point of contact, the role ensures high‑quality service delivery and optimises overall customer experience.

Key responsibilities

• Ensure SLA compliance across all customer touchpoints (calls, email, complaints) and maintain key performance metrics.
• Manage and resolve customer complaints efficiently within defined timelines.
• Improve customer satisfaction and experience measured by CSAT and NPS scores.
• Drive first‑contact resolution to reduce repeat contacts.
• Maintain high‑quality standards in all interactions and ensure accurate CRM/case data.

Required profile

• Bachelor's degree in Business, Operations or related field.
• 1‑2 years experience in customer care or contact centres, preferably in financial services within the UAE or GCC.
• Proactive problem‑solving and conflict‑resolution capabilities.
• Ability to set priorities and manage multiple client accounts.

Required skills

• Excellent interpersonal, facilitation and presentation skills.
• Understanding of customer care processes and effective complaint handling.