Customer Experience Supervisor – Reception & Call Center

About the role

The Customer Experience Supervisor will be the first point of contact for professional partners, clients, and visitors at IFZA Dubai. You will oversee the reception and call centre operations, ensuring a high‑quality experience for every interaction.

Key responsibilities

• Act as the primary contact at the reception and call centre, greeting visitors and handling inbound calls.
• Supervise daily operations of the reception and call centre, maintaining service standards.
• Prepare, maintain, and verify departmental reports.
• Train new staff on standard operating procedures for the reception and call centre.
• Provide prompt, courteous assistance and liaise with other departments as needed.
• Deliver client services such as document collection, attestation, mail management, and conference‑room booking while ensuring compliance with IFZA policies.
• Uphold confidentiality of client data and maintain a professional image.
• Foster effective working relationships and promote company culture.

Required profile

• Minimum 2 years of experience in hospitality or a similar customer‑service role in the UAE.
• Excellent verbal and written English communication skills; additional languages are a plus.
• Strong interpersonal skills, telephone etiquette, and a customer‑oriented mindset.
• Ability to multitask, prioritize, and manage time effectively under pressure.

Required skills

What we offer

• 24 days of annual leave.
• Annual flight home.
• Life and medical insurance plans (with optional upgrades).
• Bonus scheme for eligible departments.