Customer Relationship Officer – Priority Banking (UAE Nationals)

About the role

Emirates Islamic is seeking a UAE national to provide end‑to‑end service for Priority Banking customers in Dubai, supporting Relationship Managers and ensuring high‑quality customer experiences.

Key responsibilities

• Serve Priority Banking customers according to bank TATs, handling queries, requests, complaints, and application processing.
• Assist Relationship Managers by taking ownership of all servicing requirements for customers in their portfolio.
• Prioritise and resolve customer complaints, providing first‑contact resolution where possible and escalating when necessary.
• Follow up with customers post‑resolution to ensure satisfaction and maintain a positive experience.
• Adhere to policies and procedures, report discrepancies, and ensure cross‑selling so each customer holds at least five bank products.

Required profile

• High School or Bachelor degree.
• Relevant experience in a similar customer‑service or banking role.

What we offer

• Competitive salary package.
• Strong emphasis on work‑life balance and wellbeing.
• World‑class learning and development platform.
• Generous annual leave entitlement.