Customer Relationship Officer – Priority Banking (UAE Nationals Only)

About the role

The bank is seeking UAE nationals to provide end‑to‑end service for Priority Banking customers in Dubai, supporting Relationship Managers and ensuring high‑quality customer experience.

Key responsibilities

• Provide end‑to‑end customer service to Priority Banking customers according to bank TATs.
• Assist Relationship Managers by handling queries, requests, complaints and application processing for their portfolio.
• Prioritise service for customers visiting Priority Centers and aim for first‑contact resolution.
• Follow up on complaints until resolved, escalating when necessary and ensuring post‑resolution satisfaction.
• Adhere to policies and procedures, report discrepancies, and safeguard the bank’s interests.
• Cross‑sell to ensure each Priority Banking customer holds at least five bank products.

Required profile

• High School or Bachelor degree.
• Relevant experience in a similar customer‑service or banking role.

What we offer

• Competitive salary package.
• Strong emphasis on work‑life balance and wellbeing.
• World‑class learning and development platform with career growth opportunities.
• Generous annual leave entitlement and private benefits.