Customer Service Agent – English Speakers

About the role

Wheely’s Customer Service team ensures flawless journeys for passengers and chauffeurs across multiple channels. You will be the voice of Wheely, handling calls, live chat and email inquiries while protecting customers' time with swift solutions.

Key responsibilities

• Deliver top‑tier service via calls, live chat and email, adhering to luxury communication standards.
• Meet SLA targets, investigate and resolve issues for customers and chauffeurs promptly.
• Escalate feedback to senior management and relevant teams.
• Contribute to improving the overall customer experience.

Required profile

• Passion for exceptional customer service.
• Experience in a luxury‑service, customer‑facing role.
• Fluent spoken and written English.
• Willingness to work shifts, including nights and weekends, in an office environment.

Required skills

• Strong interpersonal and communication abilities.
• Ability to thrive in a fast‑paced, high‑volume contact centre.
• Technical proficiency with standard office tools.

What we offer

• Office‑based role in Dubai Internet City, 24/7 contact centre.
• Competitive salary of AED 8,500 per month plus quarterly KPI‑based bonus.
• Private medical insurance and best‑in‑class equipment.
• Monthly credit towards Wheely journeys and professional development stipend.