Customer Service Agent, French Speakers

About the role

Wheely is a premium transportation scale‑up operating in Europe, the US and the Middle East. The Customer Service team in Dubai ensures flawless journeys for passengers and chauffeurs. As a French‑speaking Customer Service Agent you will handle inbound calls, live‑chat and email inquiries, delivering luxury‑standard support.

Key responsibilities

• Provide top‑level service across calls, live chat and email while meeting operational SLAs.
• Investigate and resolve passenger and chauffeur issues quickly and efficiently.
• Maintain customer satisfaction targets and uphold luxury communication standards.
• Escalate feedback to senior management and relevant teams.
• Contribute to continuous improvement of the customer experience.

Required profile

• Passion for exceptional customer service.
• Experience in a customer‑facing role within the luxury service industry.
• Excellent interpersonal and communication skills in English and French.
• Ability to thrive in a fast‑paced, high‑volume contact centre.
• Flexibility to work night and weekend shifts on‑site.

What we offer

• Office‑based role in Dubai Internet City with 24/7 shift coverage.
• Competitive salary of AED 9,000 per month plus quarterly KPI‑based bonus.
• Private medical insurance and best‑in‑class equipment.
• Monthly credit towards Wheely journeys and professional development stipend.