Customer Service Representative Administrative Assistant

About the role

We are looking for a Customer Service Representative – Administrative Assistant to provide front‑line support to our customers across the UAE and Saudi Arabia while handling essential administrative tasks. This remote position combines problem‑solving communication with organized record‑keeping and schedule management.

Key responsibilities

• Respond to customer inquiries via email, chat, phone and WhatsApp with a professional and helpful tone.
• Troubleshoot basic issues, guide customers through registration, onboarding and account access, and escalate complex cases.
• Document interactions, outcomes and follow‑ups in the CRM or support tracker.
• Perform data entry, update records, organize documents and maintain accurate files.
• Coordinate schedules and meetings, send reminders and track attendance.
• Prepare simple reports such as daily support volume and status lists.
• Assist with onboarding coordination by checking submitted forms and confirming completeness.

Required profile

• At least 1 year of experience in customer service, virtual assistance, admin support or a call‑center environment.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to manage multiple priorities independently.
• Self‑motivated, reliable and comfortable working remotely.

Required skills

• Email platforms
• CRMs
• Live chat systems
• WhatsApp Business
• Chat tools
• Ticketing tools
• Google Sheets
• Excel