Customer Service Representative

About the role

Deerfields Mall is looking for a motivated Customer Service Representative to support shoppers and visitors at its Abu Dhabi location. This is an entry-level opportunity for people starting their careers; previous customer service experience is helpful but not required. Full training is provided on mall services, customer-care procedures and visitor resources. The role is on-site.

Key responsibilities

• Welcome visitors and answer questions about mall facilities, services and general information
• Listen to customer concerns, give clear guidance and refer complex issues to the right team
• Handle enquiries and feedback courteously, following established service procedures
• Coordinate with mall teams to resolve visitor needs and keep service consistent
• Keep customer service areas organized and share updates with colleagues
• Take part in training and apply feedback to improve service quality

Required profile

• Confident, courteous verbal communication and clear listening skills
• Customer-focused approach, patience and a professional manner
• Ability to understand enquiries, give accurate information and know when to escalate an issue
• Teamwork and reliability, with a consistent approach to following procedures
• Willingness to learn new service information and apply coaching and feedback
• Basic organization and attention to detail
• Previous customer service experience is an advantage but not required; newcomers to the workforce are welcome