Customer Service Representative & Manager

About the role

We are seeking a Customer Service Representative who will also take on managerial duties to ensure high‑quality support for our customers. You will handle enquiries, resolve issues, and lead the service team to maintain a consistent, positive experience across all channels.

Key responsibilities

• Respond to customer enquiries, provide accurate product information, process requests and handle complaints.
• Maintain up‑to‑date customer records and coordinate with internal departments to resolve issues within service standards.
• Monitor service performance, support team activities and identify opportunities for improving response times and customer retention.
• Analyze feedback, prepare reports and develop procedures to enhance service quality.

Required profile

• Bachelor's degree or diploma in Business Administration, Customer Service, Communications, Marketing or related field.
• Excellent verbal and written communication with a professional, customer‑focused approach.
• Strong problem‑solving, active listening and interpersonal skills.
• Ability to manage multiple requests, prioritize cases and work collaboratively with sales, operations and technical teams.

Required skills

• Customer Relationship Management (CRM) systems
• Helpdesk platforms
• Ticketing systems
• Customer service tools
• Service quality standards