Customer Success Manager - UAE Private Sector

About the role

Cohere, a security-first enterprise AI company, is looking for a Customer Success Manager with deep expertise in the UAE private sector to lead its most strategic accounts. The role suits someone who understands both frontier AI and the needs of private sector organizations in the UAE and Saudi Arabia.

Key responsibilities

• Own the success, adoption and growth of UAE private sector customers, building trusted relationships with CXOs, VPs, Directors and digital transformation leads
• Develop success plans tailored to each client's mission, digital strategy, budget cycles and constraints, and define metrics such as ROI, revenue growth, cost savings and innovation outcomes
• Guide customers through AI adoption from use case and pilot design to production deployment, and lead secure AI implementations including on-premises deployments
• Navigate legacy system integration, data sensitivity, regulatory compliance (UAE Labour Law, Saudi business regulations) and cultural considerations, and run change management and executive business reviews
• Drive contract renewals and account growth, and act as the voice of customers to Product and Engineering, advocating for security, explainability, Arabic support and ethical AI
• Contribute to UAE-specific offerings, playbooks and documentation, and represent Cohere at regional business forums and events

Required profile

• 8+ years in customer success, account management, strategic consulting or technology delivery, with 3-5 years working with UAE enterprises in finance, healthcare, logistics or technology
• Proven track record managing complex, strategic accounts with long sales cycles and multi-year implementations
• Experience leading AI/ML, cloud or enterprise software implementations in secure or regulated environments, and running QBRs and executive engagement programs
• Fluent Arabic and English, and strong knowledge of regional business culture and decision-making
• Understanding of UAE business environment, regulations (UAE Labour Law, data protection) and initiatives such as Saudi Vision 2030 and Smart Dubai

Nice to have

• 3+ years managing GenAI, LLM or conversational AI implementations
• Experience with UAE digital transformation, defense, financial services or healthcare sectors
• Background in management, systems or digital transformation consulting

What we offer

• Weekly lunch stipend, full health and dental benefits, RRSP matching, 401K and pension scheme
• Parental leave top-up, education and learning stipend, annual enrichment benefits and 6 weeks of paid vacation
• Remote-friendly work with a co-working benefit, travel budget to other offices and an annual offsite
• $500 home office stipend and a daily lunch program for office workers