Customer Success Officer

About the role

The Customer Success Officer will be the primary point of contact for tenants, visitors and prospective clients at Elvira Executive Business Center in Dubai. You will ensure a seamless onboarding experience, manage occupancy administration and drive tenant satisfaction and retention throughout the client lifecycle.

Key responsibilities

• Serve as the day‑to‑day contact for tenants, delivering exceptional service and handling inquiries, requests and issue escalation.
• Conduct regular tenant check‑ins, monitor satisfaction, identify renewal opportunities and support retention initiatives.
• Manage prospect inquiries, schedule tours, prepare tenancy agreements, coordinate contract execution and track lease expiries.
• Oversee move‑in and move‑out processes, office handovers, inspections and update occupancy records.
• Run reception operations, welcome visitors, handle communications, courier services and maintain a professional front‑office environment.

Required profile

• Bachelor’s degree in Business Administration, Customer Service or a related field.
• 3–5 years of experience in serviced offices, business centre operations, commercial real‑estate administration or hospitality.

Required skills

• Proficiency with Microsoft Office Suite.
• Experience using Google Workspace.
• Strong knowledge of CRM systems and data management.
• Familiarity with document‑management and property‑management software.