Cyber Security Manager (MSS)

About the role

A rapidly growing international cybersecurity consulting and managed security services provider operating across the Middle East is hiring a Security Manager based in Dubai. You will be the primary security point of contact and service delivery lead for key enterprise accounts, combining hands-on technical cybersecurity management, incident coordination and client relationship management.

Key responsibilities

• Serve as the single point of contact for customer security inquiries, escalations, routine reviews and monthly/quarterly executive reporting.
• Implement incident playbooks, lead investigation communications and coordinate real-time response between internal teams and client stakeholders.
• Partner with SOC Engineering, Purple Team and Automation units to turn client needs into detection use cases, SOAR workflows and alert-tuning strategies.
• Inform operational teams of planned client activities (penetration testing, maintenance, configuration changes) and ensure oversight and log management.
• Build technical and executive dashboards that turn threat metrics into business risk insights.

Required profile

• Currently residing in the UAE.
• Solid experience in SOC operations, incident response or MSSP environments with direct responsibility for customer engagement and service delivery.
• Exceptional communication and presentation skills in English (Arabic is a strong advantage), able to present to technical teams and senior executives.
• Strong organizational, cross-functional coordination and crisis management skills under pressure.

Required skills

• Practical experience with enterprise platforms such as IBM QRadar, Splunk, Microsoft Sentinel, CrowdStrike or Microsoft Defender.
• Deep understanding of detection logic, log source management, incident response playbooks and SOAR workflows.

What we offer

• Direct oversight of managed security delivery for high-profile regional clients across the GCC.
• Active involvement across SOC, Purple Teaming, automation and advanced incident response.
• Leadership visibility within a fast-expanding international cybersecurity consultancy.